Senior Alert System Warranty and Replacement
Your Rescue Alert and Personal Help Buttons are manufactured to high and exacting specifications and are designed to provide you security and peace of mind for many years.
Rentals/Lease:
Rented products monitored by the Rescue Alert response center shall be covered with a limited lifetime warranty for the period they are so monitored. Rescue Alert will replace any product, which proves to be defective in a timely manner. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Rescue Alert, is not covered by the warranty. Rescue Alert shall have the right of final determination of the existence and cause of defect.
In order to obtain service under the warranty, the Renter must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any Rescue Alert for repair or replacement, Renter shall obtain a Return Merchandise Authorization number from Rescue Alert. Rescue Alert shall pay all shipping charges for products returned to Rescue Alert for warranty service and all shipping charges for the replacement product to the Renter.
Purchases:
Rescue Alert warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship. During the warranty period, Rescue Alert will, at its option, either repair or replace products, which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. One-year warranty excludes all batteries, which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of Rescue Alert, is not covered by the warranty. Rescue Alert shall have the right of final determination of the existence and cause of defect.
Products monitored by the Rescue Alert response center shall be covered with a limited lifetime warranty for the period they are so monitored. Limited lifetime warranty excludes all batteries, which are warranted for a period of 90 days only. Limited lifetime warranty excludes all Personal Help Buttons, which are warranted for a period of one year only. Warranty does not cover service or repair due to accident, abuse, neglect, vandalism, theft, loss, lightning damage, use contrary to specifications or instructions, acts of God, or repair or modification by anyone other than Seller. Rescue Alert shall have the right of final determination of the existence and cause of defect.
In order to obtain service under the warranty, the Purchaser must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any Rescue Alert for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Rescue Alert and prepay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser. In the event product is inoperable upon arrival, Rescue Alert shall pay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser.
The remedies provided herein are the Purchaser’s sole and exclusive remedies. Rescue Alert shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of Rescue Alert or any other person is authorized to modify this warranty in any respect.
Personal Help Buttons (PHB):
Rescue Alert warrants the RA3T Personal Help Button for a period of one year. Product warranty can be determined by the serial number located on the label, on the back of the PHB. PHBs with missing labels will not be replaced under the warranty.
In order to obtain service under the warranty, the Purchaser must notify Rescue Alert of any defects before the expiration of the warranty period. Upon return of any PHB for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from Rescue Alert and prepay any shipping charges for products returned to Rescue Alert for warranty service and Rescue Alert shall pay for return of the product to the Purchaser.
Damaged on Arrival:
In the unlikely event that your order is damaged during shipping, Rescue Alert will file all claims for damage and shipping with the carrier. If the order arrives damaged, Buyer MUST notify Rescue Alert within 24 hours of the time of delivery, and not 24 hours of personally discovering the damage. If customer notifies us within 24 hours, Rescue Alert will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If customer does not notify us within 24 hours, customer remains liable for all shipping costs associated in replacing, as well as returning the damaged item.
Rescue Alert must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative we are notified of any damage during transit immediately. We typically ask the customer to hold onto the damaged item and original packaging for up to 10 business days. If you do not retain all original packaging materials (i.e. box, peanuts, bubble wrap, etc) and the carrier rejects the claim, Rescue Alert cannot replace your merchandise. Please help us in filing a claim on your behalf by retaining ALL materials per the carrier Claims Investigation requests.
Please contact Rescue Alert Customer Service at 1-888-222-2304 during the following business hours, Monday – Friday 8:00 am-5:00 pm, Pacific Standard Time with any questions.
