Refund and Returns Policy
Refunds
Applicable refunds typically issued within 30 days of the date Rescue Alert equipment is received in our office. The Rescue Alert equipment is inspected for missing items (original box, correct RJ11 phone cord, PHB’s, etc.) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the Rescue Alert, etc). Missing items and damages are deducted from applicable refunds.
Rescue Alert customers paying with credit card will have a credit issued to the credit card used for the most current payment, or receive a check for the amount due, if the credit is issued within 90 days of payment. If refund is issued after 90 days, a refund check will be issued. Rescue Alert customers paying with an automatic withdrawal from checking account will be issued a check, which will be mailed to the address shown in our files as the person responsible for payment.
Annual and Quarterly Contract Cancellations
Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a Contract Cancellation Fee and a monthly charge for the Rescue Alert at the regular Monthly rate (currently $28.95 per month) until the Rescue Alert is received in our office.
Please contact Rescue Alert Customer Service at 1-888-222-2304 during the following business hours, Monday – Friday 8:00 am-5:00 pm, Pacific Standard Time with any questions.
Return Policy:
Obtaining an RMA
A Return Merchandise Authorization (RMA) number must be obtained before an order can be returned under any circumstances. Orders sent to Rescue Alert without an RMA will be returned to sender. Please contact Rescue Alert Customer Service at 1-888-222-2304 during the following business hours, Monday – Friday 8:00 am-5:00 pm, Pacific Standard Time to obtain an RMA number.
Once issued by Rescue Alert Customer Service, the RMA number must be written prominently on the outside of the return shipment packaging. Failure to follow these instructions and any additional verbal directions issued by Rescue Alert Customer Service will result in the rejection of the shipment by Rescue Alert and return of the order to you.
Other Terms
Refusal of any ordered shipment voids all warranties. Shipping is nonrefundable.
All returned items must be undamaged, and able to be resold.
Subscriber accounts will continue to be charged until Rescue Alert receives all items.
Please contact Rescue Alert Customer Service at 1-888-222-2304 during the following business hours, Monday – Friday 8:00 am-5:00 pm, Pacific Standard Time with any questions.
