How do I order?

Please call Rescue Alert at 1-888-222-2304 or visit our order now page on the home page to place your order online. Rescue Alert ships your order within 1-3 days of placing the order.

How will my responders get into my home?

We recommend that a key is hidden in an obscure location or purchase one of our KeySafe Lockboxes. Notify the Response Center of the hidden key or location of the lockbox so they can provide accurate information in the event an emergency occurs.

What if I am outside and you cannot hear me?

If the alert system is activated and we are unable to establish voice contact with the subscriber we will follow protocol on your account and call the appropriate responders to respond to the home.

If I move can I take my Rescue Alert with me?

Yes! When you get to your new location just simply plug the medical alarm system back in and test the alert system. The 24 Hour Response Center Attendant can update your information at that time.

Can I get help if the power fails?

Yes! Rescue Alert uses a rechargeable back-up battery that provides uninterrupted service for up to 90 hours after the power goes out.