Here are answers to some commonly asked questions:
We have provided commonly asked questions so that you may find answers with ease. Please contact us if you have any additional questions not discussed in the page below and we will answer your questions as soon as possible.
What Is Medical Emergency Alarm Monitoring?
There are three parts to Rescue Alert’s medical alert system; the panic button, the base unit, and the Response Center.
The panic button is an emergency medical alert bracelet or necklace. It is waterproof, and worn by the subscriber at all times.When pressed, the panic button activates the medical alert base unit, which is plugged into any telephone jack.
Your medical alert alarm system then calls into the Rescue Alert Response Center, and an attendant in the Response Center will immediately speak to the subscriber through the medical alert base unit’s two-way voice speaker.
The Rescue Alert Response Center has EMD Certified Attendants which specializes in medical emergency alarm monitoring, waiting to assist the subscriber 24/7. The subscriber can explain the emergency/situation and the Response Center attendant alerts the subscriber’s personal responders (family, friends, or emergency services).
Rescue Alert has manufactured and sold over 60,000 medic alert alarm systems, and has been providing help to individuals since 1981. Every day Rescue Alert’s personal emergency Response Center responds to emergency signals, offering reassurance, comfort, and peace of mind for individuals and their families.
The use of Personal Emergency Response Systems has grown dramatically in recent years. Medical alerts offer immediate assistance not only for the elderly but also for patients recuperating after surgery, and potential victims of domestic violence. Follow this link to learn more about who should use Personal Emergency Response Systems.
Does Rescue Alert Provide All Day In Home Monitoring?
Emergency Response Center is open 24 hours a day, 7 days a week, 365 days a year without exceptions.
What If You Can’t Hear Me?
An attendant will try to connect to you over the Rescue Alert system. If there is no response, the attendant will contact your telephone number. If there is still no answer, the attendant calls your responders right away to make sure you are okay. Rescue Alert will notify your local emergency services if no responders can be contacted.
Who Does Rescue Alert Call In An Emergency?
Rescue Alert of California is able to contact paramedics, doctors, police, family, and friends. We will contact anyone you wish for us to contact. There are no restrictions on who you want us to call.
How Will My Responders Get Into My Home To Help Me?
Rescue Alert keeps a log of every person with a key to your home. We recommend that a key lock box is used. Emergency personnel can be given the access code for the key lock box by Rescue Alert of California. There is no problem changing the code. Your house will be protected. Please see our keysafe page for more details.
Do I Need To Sign A Long-Term Contract?
Rescue Alert of California requires a monthly contract. The contract can be cancelled at any time. We offer a variety payment plans besides month to month. Quarterly and annual payment packages are available. Please visit our pricing page for more information.
Can I Afford Rescue Alert?
Rescue Alert of California cost less than $.55 per day. For more information please visit our pricing page.
What Pricing Options Do I Have?
We offer several different pricing plans to fit your needs and your budget. We offer a monthly rental option, a quarterly rental option, an annual rental option or a purchase equipment option. You can choose which plan option fits you best. Please visit our pricing page for more information about each plan. Please visit our pricing page for more information about each plan.
Do I Need To Take Off My Panic Button When Bathing?
Never remove the panic button, not even when bathing. A high number of incidents occur in the shower or bath. The panic button is completely waterproof.
What If My Emergency Is Not A Medical Emergency?
Medical emergencies only make up about 6% of all calls received. The other 94% of Rescue Alert calls are all non-emergency related, and much more frequent. Medical Alert offers any assistance to the subscriber by contacting anyone they may want to call.
Will I Pay More On My Telephone Bill Because Of My Rescue Alert?
Rescue Alert’s medical alert does not affect your phone bill. The medical alarm will dial into our Response Center using a toll-free number never charging anything extra to your monthly telephone bill.
Will the medical alert system interfere with my telephone line?
No. The telephone line will only be used when the Rescue Alert emergency response system is activated by pressing your personal help button. When the alarm system is not being used your telephone line will function as normal. If you have DSL internet access in your home a specific DSL Filter will be required for the medic alert system to work properly.
When I Move To A New Home, Will My Rescue Alert Still Work?
The medic alert system is designed to work when it is taken with you to a new location. Whether it is taken to a new place or temporary visit there is no extra fee for relocating. Before reinstalling your alert system please contact Customer Service at Rescue Alert of California. Remember to test your Rescue Alert System once it is reinstalled.
Will My Rescue Alert Work When I Leave My House?
The Rescue Alert Console has a range of 600-1000ft, and is very reliable. The Federal Communications Commission permit a larger area and figures when you are outside an onlooker can assist you in an emergency. However, we do have a device called the RA911 that you can add to your service that will allow you to go anywhere and get help with the push of a button.
Does Medicaid Cover The Cost of Rescue Alert Service?
Medicaid will not pay for your medical alert system. Even with a prescription, most insurance will not cover the costs either. There are some state programs that will pay based on their criteria. Examples of such programs include Medicaid Waivers administered by the County Aging Services.
Why Do I Need An Emergency Alert System?
The need for an Emergency Alert System depends on many different factors. Our users could be people who live alone and maybe seniors who are in need of medical assistance, occasionally, a rehabilitating or recovering patient may use our products.
Where is the Response Center Located?
The Response Center is located in our National Headquarter office in South Jordan, Utah. Rescue Alert prides themselves on having their response center owned and operated by them.
Does the Medical Alarm system work with Voice Over IP or a Magic Jack?
Yes! With the new model of our base unit, The MXD, unit is 100% compatible with Voice Over IP and Magic Jack Telephone Service.
Does the Medical Alert system work with Verizon Fios, Time Warner, and other Cable phone companies?
Yes! The system is designed to work with all telephone companies in the telephone industry.
What kind of Training do your Response Center Attendants have?
All of our Response Center Attendants are EMD (Emergency Medical Dispatcher) certified. This is the same certification that a 911 dispatcher has. It provides the highest level of training to help when an emergency arises.
Does Rescue Alert provide welfare checks or medication reminder calls?
Yes! We can call the subscriber daily on their home telephone to provide a welfare check or remind them to make their medications. We can call as many times per day as requested by the subscriber. We also provide a medication dispenser that can be monitored by the Rescue Alert base unit. Call for more information on our welfare checks and medication reminders/dispensers.
Can the RA911 device be taken anywhere?
Yes! The RA911 device is a stand-alone device from the Rescue Alert medical alert system and can be taken anywhere the subscriber goes. This device has speaker built inside and when the button is pressed it will directly call the local 911 dispatch center.