30 Day Risk Free Trial
Rescue Alert proudly stands behind the premiere Personal Emergency Response System service in the United States of America by offering you an Unconditional Guarantee, and a 30 -day risk free trial. Since Rescue Alert is committed to our customer’s total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the Rescue Alert personal emergency response system, or the monitoring of the system, within 30 days of the order, Rescue Alert will credit your account once the product(s) are returned to Rescue Alert. All original packaging/warranty cards, etc must be included. Buyer must call or e-mail expressing a desire to return the order for a full-refund to our customer service center, and the return package must be postmarked within 30 days of placing the order.
Buyer remains responsible for all shipping costs to and from Rescue Alert. Rescue Alert will provide for return shipping, or buyer can use carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to Rescue Alert and Rescue Alert never receives it, Rescue Alert cannot refund you on it. Please insure all returns for your safety.) Rescue Alert reserves the right to charge a replacement fee if the order is returned without it’s original packaging, warranty card, instructions or is missing any parts it was originally sold with. Please call Rescue Alert for a Return Merchandise Authorization (RMA) number at 1-888-222-2304. Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.